I have searched for known issues regarding Hulu not working. It seems that some phones are connecting to a UK server. (10.110.###...) And Hulu is only available to US servers/customers. I am in the US (arizona), bought my phone here, and my service is AT&T. In another forum I read you can keep reinstalling to try to get connected to a US server(10.100.##...). I have reinstalled over 25 times, and no luck. Any help here??? Skyfire works great otherwise, but Hulu is a pretty cool feature I don't want to miss out on.

First Skyfire works awsome on my treo 750 (at&t). If they can get it polished up a bit it'd rock. Now i am the tech guy in my circle with dozens of phones in my hand eeach week. I help alot of people. I've experianced the UK problem multiple times esp using verizon phones. I appologize but the suggetion to reinstal really upset me because it has not worked once in my experiance and i cant find many reports of it working for others either. Suggestions for skyfire develpers:
1) add prompt upon inital initiliaztion asking if detected correctly.
2) make server editable or at least selectable
3) support stop giving out same suggestion when it really doesnt seem to be working. Give me somethin else to try please cause trying the same thing over and over again expecting a different result is the definition of CRAZY.

anyone figure this out e mail me please therealdonkey@gmail.com
thanks and aside from this skyfire is pritty kewl. Thanks skyfire.

The suggestion to reinstall has worked for people. I would not have expected it to work yesterday, but it should work today because of a fix put in place last night.

Here's what's going on, and why a reinstall should work: When a user first fires up Skyfire after installing for the first time, the browser connects to the Skyfire servers to determine which datacenter it should use. Once this is determined, the choice of datacenters is recorded in the prefs file. Each time Skyfire starts after this, it consults the prfes file rather than re-determining which datacenter to use. Reinstalling removes the prefs file, forcing the browser to determine from scratch which datacenter to use.

If reinstalling has not worked, then try closing Skyfire, deleting the prefs file, and starting Skyfire once more.

Where can I find the prefs file? I still am getting connected to a UK server. As "donkey" wrote, is it possible to for Skyfire to install an update that would allow for proper detection of phone location. Should I try multiple reinstalls to hope I get the right server. The thread I read yesterday stated that user needed about 15!!

Here's how I delete the prefs file on my MotoQ:

1. Close Skyfire
2. Hit the "Start" soft button, then the "All Programs" soft button. Click the "My Stuff" icon, then the "My Device" icon.
3. In the File Manager, open the "Application Data" folder, then the "Skyfire" folder. Move to the "prefs" file. Hit the "menu" soft button, select "File", then "Delete". Hit the "Yes" soft button to confirm that you want to delete.

I don't think you should need to retry this a number of times. I suspect that the success "donkey" saw eventually had more to do with the time at which he reinstalled most recently and less to do with the number of times he attempted it.

Hey awsome this thread is alive and kickin. Thanks for the quik reaction time Dave. Awsome support. I just now fixed the problem on a verizon moto q9m using ur advice with a twist. I just copied the prefs file from my treo 750 to the moto q9m and BAM! It worked. kewl. Like i said skyfire is an awsome app maybe a killer app once you guys are through with it. If you added an integrated download manager so we could download large files in the background maybe even schedule them youd have THE mobile app. Thanks Dave. LordStanely if Dave says its kewl I can either post my prefs file for you here in the thread or e mail it to u and see how it works. Anyways wish you all the best.

Deleting the prefs file hasn't worked for me anymore since saturday or sunday. I always get connected to an us server instead of the uk server farm.

Ok, so you tried it today (Monday -- it is Tuesday by now in Zurich, no?) and you are being directed to the US, not the UK, server farm?

Hey Dave---I am with you up until the skyfire folder...I open it and it says "no objects to display". It actually says this for most things on my phone. I read something about "unlocking" a phone to edit applications a while back...is this what I will have to do??

Hmmmm.... Don't know what to tell you on that. Maybe I can get Gryf or another WinMo guru to give us some guidence.

Hmm.. my HTC Mogul on Sprint isn't locked in any way that I know of.. except I think it can only be used on Sprint's network unless you 'unlock' it so it can be used on Verizon's network (I believe they both use the same network protocol, but there's something that keeps you from using one on the other's network).

iPhone's can be "jailbreak"'d in order to install apps on them manually, possibly unapproved and/or pirate programs.

But nothing involving Skyfire should require any kind of unlocking or jailbreaking or anything.

If you're not seeing files in that folder, maybe there aren't any. Maybe you have it installed somewhere else.

Steps I would take:

1. Uninstall Skyfire and/or delete the Skyfire folder and associated application data folder where the prefs file is. Make sure to check your phone's internal storage as well as any storage card you may have installed Skyfire to.

2. Reinstall and/or make sure you're using the latest version of Skyfire. http://get.skyfire.com

3. To get to the Skyfire folder, here's what I do on my HTC Mogul:
Start -> File Explorer (you may have to navigate until you find File Explorer)

On the top left of the screen (under the "File Explorer" tag that's really the Start Menu), is a little dropdown. It will contain the name of the current directory (in my case, a second ago, "My Pictures", but it can be anything you navigated to before).

Click that and select "My Device"

Select "Application "Data"

Select "Skyfire"

You should find prefs and maybe ids or something in there.

Click the "Up" button twice to get back to "My Device".

Select "Program Files"

Select "Skyfire"

This is where you should find the main Skyfire executable and maybe a support file or two.

If you don't find Skyfire in those two spots, go to the main dropdown menu (within File Explorer) and select "Storage Card" instead of "My Device" and look for all the same folders.

If you still don't see it, then you probably don't have Skyfire installed and/or things are just fundamentally different on your device than mine.


NOTE: Things may be different on Windows Mobile 5.x. I've used 6.0 and 6.1 and they both seem similar. Plus, I don't know if Motorola or other manufacturers include anything special that may make this a different process. And things are definitely different on Symbian and Blackberry.

I'm having the same problem as a lot of people in this forum.

I am in the US and am trying to use hulu. Have tried uninstalling and reinstalling many many times. Tried deleting prefs file many many times. Have tried in various orders by doing hard resets and soft resets.

Cannot for the life of me connect to a US server so that Hulu will work.

Any other help?

Please take a moment and fill out your "Personal Information". Click "My Controls", then "Edit Profile Information" in the "Personal Profile" box in the right-hand column. Provide your carrier, phone model, "I live in", etc. This information can help Skyfire's developers track down problems more quickly.

Once we have that info I'll troubleshoot this with the ops team.

I heard from another WinMo guru on this; here's his suggestion:

Well more likely than anything, if he's using the default file explorer, he
needs to make sure hidden files are shown by opening up the explorer then click
"Menu" on the bottom right soft key, then "View Options" and check "Show all
files"

That should fix his problem. When he navigates to the folder he should be able
to see the two files now.

Please let us know if that works.

i dont have this issue, but since Skyfire still reveals to the site in which you are visiting, the location of your phone.

shouldnt the server that you are connecting to not matter when viewing Hulu.

Reason why people in Canada cant view Hulu but can view Canadian only sites

Skyfire's servers (which access the sites you are viewing, in order to feed them to your phone) provide information in two ways about your location. First, the site (such as Hulu) knows the IP address that the request is coming from (and thus, Skyfire's server's location). Second, the Skyfire servers provide the site with some additional location info in the request headers. This is why a site like Hulu knows when you are coming from Canada (even though you are accessing Hulu from a U.S. server).

Is there anyone on this thread who is in the UK but is still being directed to the US datacenter (even after deleting the prefs file and restarting)? If so, post here to let us know.

Yes I am an E61 user in the UK who has tried all of the previous suggestions to no avail. I have reinstalled and deleted prefs so many times but always end up with the US sserver. I just installed version 1 to see if that would make any difference but no luck. I used the phone in offline mode via my wifi connection and that doesn't help. Can we not have a prompt at startup to ask which server we want to connect to? It would be a nice feature to be abe to choose Uk or US? Right now though I just want to be able to use the BBC iplayer.

Thanks for that info, Billybob. Could you please take a moment and fill out your "Personal Information"? Click "My Controls", then "Edit Profile Information" in the "Personal Profile" box in the right-hand column. Provide your carrier, phone model, "I live in", etc.

Also, are you logging in to Skyfire? If so, could you try closing Skyfire, deleting your prefs file, starting again, and then _not_ logging in to Skyfire? Then check to see to which datacenter you are connecting.